Care Quality Commission apologises for “hurtful” report

Image copyright Getty Images Image caption A Nailsworth social care home, which has been operating under a different name for more than 15 years, is also still offering nursing care, Care Quality Commission says

The Care Quality Commission has apologised for the devastation the death of 23 elderly people at a nursing home in Coventry has caused.

Its report said of the 164 residents of the home, all but 23 had died of natural causes.

More than 5,500 people have read the report so far and the comments are “hurtful and disheartening”, the authority said.

Coventry City Council said it will not enforce the removal of a residential bungalow unit in Chelmsley Wood.

Image copyright Getty Images Image caption The first discovery of deaths at Hethel Viewcare Home in Coventry last April

It has been contacted about a possible damp in the upstairs bedroom of the bungalow.

The council said the only thing they wanted was residents to be kept safe and looked after.

The bungalow unit in Brydges Farm was in Hethel Viewcare Home before the victims of the care home’s death were found – 26 in two days in April 2017.

The residents ranged in age from their 70s to their 80s, and 10 died while on their own.

A three-month criminal investigation by West Midlands Police also found staff were told to disregard reporting standards over reports of resident deaths.

Councillor Angela Quinn, portfolio holder for social care, said: “I am sorry to say that this report has caused real distress and upset to many people who spoke to the CQC and many others.

“There is no doubt that not all cases reported in this report were passed on and we have not resolved all cases appropriately.”

Care Quality Commission inspectors started the investigation in April 2017, following the deaths of 33 residents and the discovery of three additional deaths of further unknown causes in 2016.

The homes was closed after February 2017 and care was transferred to the Care System Department.

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